Success story
Managing and improving Quality on day-to-day basis in your Distribution network… and tracking it !
Matching Quality standards means increased Customer satisfaction and higher retention at your point of sales and service. But how to measure the matching ratio in real-time to stretch the overall performance in the physical store ? We developed our F.I.L.D. solution (Fast Intelligent Local Data) for a global car maker.
4
Dealerships
600+
Users from HQ, Regional team, Dealership
+200
KPIs/dealer in sales, maintenance and parts
Discover
What we did
01
Challenge
- In the field, real-time access to data is a pain point
- Many manual tasks are needed to access/input data
- Data collection is time-consuming for field forces
02
Our approach
- 2 user-friendly and synchronized apps (Web & Mobile)
- 1 single database with multiple data sources
- A fully integrated data-science system
03
Outcome
- Time reallocated to decision-oriented discussion
- Improvements in Sales/Aftersales Quality
- Dispersion reduction between local dealers
Challenge
Our approach
Outcome
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